More Accenture?
By Vince Leibowitz on Jun 27, 2006 in HHS Boondoogle
Just came across this press release via TCMNet, about Accenture, the company that is screwing up delivery of HHS Services in Texas:
SAN ANTONIO –(Business Wire)– June 27, 2006 — Accenture (NYSE: ACN) is opening a delivery center in San Antonio, Texas, that will provide business process outsourcing services to clients in Texas and around the world.
The center will employ approximately 350 professionals, bringing the number of Accenture employees in Texas to nearly 3,500. The company currently has offices in Dallas, Austin and Houston.
“The city of San Antonio provides the perfect environment for Accenture to expand its global delivery network, and we look forward to building upon our existing business in the state,” said Kevin M. Campbell, Accenture’s senior managing director-Business Process Outsourcing. “The strong experience and skills of the local workforce will enable the San Antonio center to play a key role in delivering world-class business process outsourcing services to our clients.”
How on God’s Green Earth Accenture can say that they “play a key role in delivering world-class business process outsourcing services” to their clients after the HHS debacles in Texas is beyond me. It’s laughable, in fact.
Luckily, thanks in part to the CWA/Texas State Employees Union, further call centers are on hold.
However, with the announcement of this new facility in San Antonio, one might just wonder how long they are on hold for?
Accenture already turned over 12,000 cases back to HHS, and the backlogs of other cases is terrible, according to CWA/TSEU.
But, I have a hard time beliving that Accenture would start a new facility in Texas if they didn’t think they had a better than 50/50 chance of ending up with more work from HHS.
Only time will tell.
Some people see administrative chaos as policy by design, some see it as a temporary artifact of large systems in transition or aberational reports seperate from larger systemic successes.
Personally, I believe the agency consolidation under 2003 HB1 was designed to destroy the mission, and effective delivery of services of these agencies while at the same time their budgets were plundered and their leadership corrupted by idealogues and crooks. Accenture is akin to Black Water Security in Iraq or scams of that ilk. Systems rot from the top down. Rot, corruption and imcompetence is pervasive throughout all institutions controlled by Republicans.
The only way to gauge the effectiveness of HHS and all its sub-agencies is to audit outcomes in the consumer population.
In other words, what is the infant mortality rate compared to prior years; the rate of homelessness; adult mortality; the rate of hunger and malnutrition in population; or poverty in families, etc..? You see, the Perry administration could show there are less ER visits, less clinic costs, fewer mentally ill patients, lower unemployment, lower taxes, fewer citations for toxic emmisions, and all sorts of things that fool the rubes but aren’t evidence of a healthy society at all.
To all the trolls out there, private sector control of government’s responsibilities suck. They do a lousy job. Somebody show me one thing otherwise. That is my challenge to you.