TIERS System Failing Texas Families
Vince Leibowitz | Feb 21, 2008 | Comments 0
With the primary less than two weeks away, I am afraid that this story in the Austin American-Statesman may not be getting enough attention:
To Texans applying for food stamps, it may not seem to matter whether their application goes through the state’s old computer system or the updated one.
But new state data show that less than half — 48 percent — of Texas food stamp applications processed using the updated computer system, known as TIERS, are completed within the 30 days the federal government requires.
In the old system, SAVERR, 90 percent of cases were processed within the federal timeline.
One problem is that there aren’t enough workers trained in TIERS, and the state is losing them almost as fast as they are hired. To combat attrition, state officials announced Tuesday that they’re giving 6,000 workers raises or promotions.
Last month, I saw this post from a blog by an HHSC employee, which noted that there were significant problems for Food Stamp clients because of the new system. If you read HHSC Employee’s post from his blog, you can get a first-hand account of the hell that Food Stamp clients in TIERS have to go through.
There is no excuse for this, and it is yet another example of what have evidently become systematic problems within HHSC’s leadership. Is it impossible for the leadership of this agency to accomplish any switch-over or major chance without screwing clients?
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Filed Under: Texas Public Policy & Taxation
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http://capitolannex.com/2008/02/21/tiers-system-failing-texas-families/ -
TIERS System Failing Texas FamiliesSubmitted by: CapitolAnnex on 2/21/08 via feed from Capitol Annex With the primary less than two weeks away, I am afraid that this story in the Austin American-Statesman may not be getting enough attention:
